Frequently Asked Questions

bboncloud is a cloud version of BackBone HIS with specific modules hosted on a secured private cloud platform. This cloud platform is available on monthly subscriptions on the SAAS model.
The fundamental difference between BackBone On-premise and Cloud software is where it resides. On-premise software is installed locally, on your business’ computers and servers, whereas cloud software is hosted on the vendor’s server and accessed via a web browser. Secondly, On-Prim allows to customize, manage and run the application for your own use as a Single-tenant application whereas the Cloud platform is hosted in a Cloud Server with Out of Box features ( without any customization )
Talk to our Pre-Sales/Sales team to sign up. Once the contract is signed, your instance of the application will be configured in Aosta’s private cloud server. Once that instance is created, you have signed up as a client for BB Cloud!
No. We provide only the standalone “out of box” features of BackBone HIS for our cloud services. These features are based on Aosta’s best practices of deploying HIS in more than 150+ hospitals worldwide.
No, The Cloud platform is provided with Out of Box features without any customization and 3rd party integration. If any 3rd party services to be integrated, we advise you to get in touch with our sales team – sales@aostasosftware.com
Rs. 50,000+GST – One-time deployment fee
Rs. 7,500+GST – Monthly fee, payable before 5th of every month
Yes, if you wish you can. Send a written request to sales@aostasoftware.com and your application will be ceased to operate by you. Once you make the monthly fee payable in full, the clinical and transactional data will be backed-up and given to you
We strongly advise you to take a copy of all the reports and data in an excel sheet every day or at a particular time interval. The reports and data can be easily imported to Excel or PDF.
The performance of the Cloud system will be based on the speed of the Internet.
The number of users assigned to each clinic or hospital unit will depend on the plan you choose.
If you plan for the second branch/unit it will be treated & charged as a separate license and you need to pay the one-time sign-up fee and the monthly recurring fee for that unit/branch
  • Aosta will provide training to the designated user from the Client for 1 week.
  • Once the payment is made, you need to notify the Single Point of Contact/IT support a person from your side
  • Your instance of the application will be configured in the cloud server with Admin Panel,Password settings and default Masters. This date will be notified to you for planning the monthly fee and it will be pro-rata for the first month.
  • No old database/migration will be undertaken
  • Aosta’s Implementation Consultant will train your named users ( up to 5 members) on how to use each module
  • The training will be completely offshore through TeamViewer/Skype/GoToMeeting or any other virtual conference tools
  • The training will be done for 1 week and the sign-off will be obtained. No training extension will be given.
  • The training will focus on the following :
    • Hands-on lab
    • Virtual classrooms
    • Pilot run
    • Use of reports
    • Admin configuration and user creation
    • Support Portal access
  • Once sign off is done, the application for your clinic/hospital is declared as “Go Live” in the Cloud server

No refund will be done, at any point of time once subscribed for monthly plans. However, if the client has opted for a half-yearly/yearly subscription, the refund will be done for the unutilized months in the plan on a pro-rata basis. The client can also access the application till the end date of the subscription.
The standard reports for each module will be made available once the application is fully configured. These reports either can be downloaded as .xls or .pdf files or configured to get by email.
Once you provide your SMS Gateway partner we can integrate the same with your BBoncloud Instance You can configure your SMS templates for your business needs. Customers to take care of SMS charges on their own.